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This tells you if what you have presented is, indeed, perceived as a valuable solution. Here is an example: Tie Back: 'You said you were dissatisfied with the unnatural light of your fiber-optic unit.' Feature: 'Our Model 2000 uses a color-correcting system that delivers perfectly white light.' Benefit: 'This improves the visual sharpness and reduces eye strain and fatigue.' Reaction: 'How would a sharper image help with your work?' When you structure your presentation using the TFBR format for each product feature you discuss, you have a self-correcting method to ensure that what you are presenting is a valuable solution that hits all the right targets. Article: Salespeople are roughly speaking told to sell solutions and value rather than just product features. But when the time comes to present their products, they fall back on generic scripts with no direct connection to any specific needs the customer has revealed. The customer winds up in a one-sided conversation, listening to the salesperson present too many low-priority capabilities. What salespeople lack is a structure for presenting products in a way that ties features and benefits directly to the customer's expressed needs. Lack of structure in a sales presentation is a prescription for lack of perceived value. There is such a structure taught in the move Selling Sales Training Program titled the TFBR method (for Tie-Back, Feature, Benefit, Reaction). It lets you create sales presentations that get over a clamorous reason to move forward by connecting product features to latest needs the customer has until now so it is upon. In other words, TFBR provides the exchange to, 'How do I sell solutions?' Solution: To present your product as a solution, tie a specific need the customer has expressed to a feature of your product. Tie Back by restating the need, then describe the corresponding Feature. Value: Demonstrate the feature's value to the customer by explaining its Benefit, above in terms of the customer's expressed need. Confirm: flinty together the solution and value by indent for the customer's Reaction. This tells you if what you have presented is, indeed, perceived as a valuable solution. Here is an example: Tie Back: 'You said you were dissatisfied with the unnatural light of your fiber-optic unit.' Feature: 'Our Model 2000 uses a color-correcting system that delivers perfectly white light.' Benefit: 'This improves the visual sharpness and reduces eye strain and fatigue.' Reaction: 'How would a sharper image help with your work?' When you structure your presentation using the TFBR format for each product feature you discuss, you have a self-correcting method to ensure that what you are presenting is a valuable solution that hits all the right targets. In The Field: The TFBR method becomes even more powerful when salespeople get product training and marketing support designed to reinforce it. suitable for introducing his sales team to the production Selling process, Gerry Giorgio, regional manager with Vaughn Seed a Division of Sandoz Nutrition, decided to take product training and marketing to a higher level.
'We trained our marketing staff in device Selling sales training as well,' Giorgio said. 'Now we have successfully integrated our sales skills training with product training--and marketing develops presentation pieces using the last expedient Selling TFBR procedure. You know it's working when customers go out of their way to elucidate on how thorough your salespeople are with their presentation of your product solution.' |
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