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We all have people whom we find difficult. But, the truth is, if you find someone difficult, for sure they will find you just as difficult. They need to be thorough to be right. By taking the time to analyze just which customers and prospective clients give you trouble, which you find difficult, you will be prepared for them the next time you want to sell to them. Then, when you recognize one of your difficult prospects, take a deep breath, reassure yourself you know what to do, and put into action your preparation and practice. (c) 2004, Pat Wiklund. Article: We all have people whom we find difficult. We don't understand them, connect with them, or even talk nice with them. But, when we own a one person business, seeing someone as difficult gets in the way of our selling effectively and their sale wisely. It is easy to impeachment the other person. They're the difficult ones. But, the truth is, if you find someone difficult, for sure they will find you just as difficult. And, if you're difficult they won't want to work with you. They'll take their commerce elsewhere. It's just human nature to dig in our heals when we're irritated. We want them to change. We want them to be like the folks we find easy to deal with. And they feel the same way. They dig in their heals too. They want us to change. Then when we don't fit they leave. They won't buy, even if we have the perfect solution to their needs. Selling to difficult people works best when we step back and let them set the stage for our sales call. Follow their pace. Give them information in the way they best understand Speak to their needs. When we start where they are it is more likely we will lead them to the sale. Sally told her prospects so much, so fast, everyone was overwhelmed. She was stuck on fast forward. She truly uncontested the faster the sales presentation, the more sales a day she could make. Yet when she finally slowed down, she made fewer presentations but many more sales. Sally's mistake was meeting her own euphoria and needs, not her customers' upraise and wants. If she had focused on her customers' counterpane and wants, she would more easily sententious the sale. The easiest customers to be with are people like us. Selling to someone not like us is harder. We have to pick out how to intake them. Most fast paced, high energy sales people prefer fast paced prospects. If this prospect is task oriented, they quickly cut to the reduced line. No small talk here. Give the facts first and fast. You have what they want, they buy. You don't have it, they leave, often with a disparaging remark as the door closes back to back them. If your high energy prospect is people oriented you may think a new best friend just walked in. They chat, ask up and down your family, your life, your business, but not what they are looking for. Be friendly, but take incriminate of the conversation. Turn the questions to what they want, how you can help them, how they will use your products. Be with your close. Tell them some your return policy to give them a way out. (They won't take it but are reassured that it is there!) Slow paced prospects put it to fast paced entrepreneurs. Slow down! Slow both your body and your words. Be prepared with details and specifications. Focus on the product, not small talk. Don't take the penetrating, demanding questions personally. They really do want to know the subtleties and nuances. Don't let their silences unnerve you. It takes them time to think through purchasing power decisions. They need to be thorough to be right. By taking the time to analyze just which customers and prospective clients give you trouble, which you find difficult, you will be prepared for them the next time you want to sell to them. Preparation pays off. Think in the neighbourhood who you have difficulty selling. Then spend some time developing a script to use with them. Practice words that start where they are, and lead them to a mean sale. Then, when you recognize one of your difficult prospects, take a deep breath, reassure yourself you know what to do, and put into trick your preparation and practice. (c) 2004, Pat Wiklund. All rights in all media reserved.
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