Forgive All Ebay Sins!



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Summary:
Without fail, all of this "ill will" led most businesses to bankruptcy, and in some cases, Federal Prison.
I realize that not everyone engages in "business criminality" that rises to the level of fraud and incarceration. You make sure that you communicate effectively, refund monies if the buyer is truly unhappy, and try to meet the needs of the people who buy your goods or services.
However, there are more than a handf
Article:
Over the years, I have been in awe of at the "blinding" greed and reckless analogy to employment that some mission owners have employed. Lying to customers, selling inferior merchandise, and not offering refunds, left a firestorm of irate customers in their wake. Without fail, all of this "ill will" led most businesses to bankruptcy, and in some cases, loan agent Prison.
I realize that not everyone engages in "business criminality" that rises to the level of fraud and incarceration. Most people try to be good stewards, and lobby through their enterprise in an honest and forthright manner. For those of you who own thriving traffic concerns you before know that in most cases the customer is hour after hour right. You make sure that you utter effectively, refund monies if the consumer is truly unhappy, and try to meet the needs of the people who buy your goods or services.
However, there are more than a handful of Ebay sellers that are of the mind that customer service and effective guidebook is not something that they need not participate in. Take the case of a woman named Barbara, (Nickname: BobAnn) who recently posted her disappointment on the Ryze the business world Network:
Barbara Cerda wrote:
Greetings Everyone,
"When will sellers on Ebay understand that customer service is key? And when will Ebay sellers learn using customer friendly sea lane can only make their play-acting grow?" all included today I've from a less than friendly seller.
Thought I was placing a bid and instead mercenary the item at the buy now price. Of course the seller refused to tender the retraction, nor was I admitted to place a bid. I incessantly pay for my winning bids immediately upon email confirmation.

And did so in this case. But it would have been customer friendlier for this seller to secure my retraction to be replaced with a bid. He would have gotten repeat mimicry from me and my friends. His "Buy Now" price is 30% over the retail price for this item. Lesson learned by me afresh - that there are way too many sellers on Ebay out to grab a buck and the hell with fair practice.

Lesson learned yet again."

BobAnn
End quote…
The operative phrase here is "repeat representation from me and my friends". There is no well-advised endorsement of your product or service than word of mouth advertising. Lack of flexibility on the part of the seller, not only cost them one customer, but also destroyed the possibility for future business. Good news travels fast, but bad news travels faster!
As an outcry seller, (Ebay ID: LevelBest77) I would have wonted her request right away. And while I have never had anyone use "Buy It Now" by accident, I have had several people over the years ask me to retract bids. The number of people who have made that request can be counted on one hand! Some, did not even understand the process, (bid retracting) and I was more than willing to guide them through it.

People make honest mistakes, and you should never "abuse" a trader for doing so. If you plan to get into Ebay knock down selling for the long haul, lastingly practice good will toward your customers. Unless someone is totally unreasonable, and you have done everything in your power to provide for their request, never deny people the skill to assimilate to their mind, return an item, or retract a bid! Developing good will also requires that you deflect customer needs…..

For instance, I had a few overseas customers bid on a wireless router. This particular item needed to be powered with a Universal Adapter, since voltage requirements in France and Australia are obviously different from those here in the United States.

I made this freely winnow to both bidders facing they sent me any payment. The purchase of such an adapter, not to mention the shipping price, would have doubled the US retail cost. I told them that they could probably get the product cheaper at their local electronics stores. Without hesitation, I let them out of their obligation to pay for the item. I then contacted the next highest solicitor and offered that person the unpredictable to make the purchase.

Both bidders thanked me for my honesty. They had forgotten in re the electrical differences. I could have ignored that little detail, and sold them the item anyway. I just had to put myself in their situation. Think of how frustrated they would have been if I did not reveal that information. Buyer’s remorse would have set in quickly, once they realized that they could have purchased the same item for a lot less in their native countries.

While the benefits of these bearing may not have an immediate effect, you can be sure that should I ever have special "item of interest!" these two gentlemen would not hesitate to purchase from me. They can count on me to close with their needs, instead of steeping to my wants. Creating this type of good will instills trust, and the knowledge that you have the customers best interest in mind.

"Me thinketh thou doth protest too much!

Do you underline the positive? Or, do you run on negativity? Negative Ebay feedback is a tool that everyone should use with restraint, or not at all. As a rule, I never leave negative feedback. Unless someone has sorely lied your product, or attacked you personally without merit, then I would not leave any feedback in the "minus" side of the isle!

"Flame" wars are not pretty. I have seen a lot of unnecessary back and forth "banter" that could have been avoided, if they (the seller) just resisted the urge to make their "two cents" known. Sometimes it gives customers the impression that you are more concerned speaking of arguing, then conducting your business.

I have also witnessed seller feedback that has included some pretty foul language. Engaging in this type of verbal sparring is not much of a confidence wright either. It is more telling of what you are, then in regard to revealing the sins of your customers. Don’t go out of your way to register a negative response if you can help it. Heed the sage office that our Mother’s use to tell us: "If you can’t say some nice, don’t say some at all!"
"What we have here is a failure to communicate!"
Communication with your customers should not hunk to the sound one hand clapping! lowest level line, if someone e-mails you with a question--answer it! Here is an example of the type of feedback I obtained by doing just that……

"He was very Helpful and cooperative in complementary questions. Follow-up: Will DEFINITELY use his services anytime he has items of interest! Great Seller!"

The gentlemen who left this positive review, wanted to know close to some of the particulars of a "Mickey Mouse" mark time I had up for auction. His wife is a refined palate of all things Disney, and thought it would be a nice surprise for her birthday. The clock, to say the least, was in sad shape. It was incapable of keeping time, and the only part of it in working order was the second hand. I thought for sure that he would be disappointed with the item despite full disclosure of all of it’s imperfections.

To my surprise, not only did I receive positive feedback, but he also told me that his wife radically loved it! In this instance, one man’s junk, truly, is supplementary man’s treasure! I never thought this item was worthy of any praise! The time it took to intercommunication his questions—all of five minutes!

I know that some of you will say that I am not in force realistic. You just can’t unscramble e-mails all day; "I have a playing to run!," you might proclaim. If you plan on making a living on Ebay, then you remake think with hiring someone to help you unravel your daily inquires if it is just too overwhelming. If you specialize in a particular product, set up a Frequently Asked Questions page to any Auto-Responder.
If you use Ebay on an infrequent basis, and have less than thirty listings a month, then you really don't have any excuse not to provide great customer service and e-mail communication. You shouldn’t be inundated with questions regarding that many items, unless the product you are selling is technical in nature.
If you ignore your customers, they will go away. Good customer service should be woven into the fabric of every good business. I cannot overemphasis the importance of this issue. I continue to be perplexed by the fact that it is last on the list of function priorities for some Ebay sellers!
Will good customer service and the know matchless make you rich on Ebay? That would be a resounding "no". You will have to understand your market, and provide products that the Ebay harmony will bid on consistently. There will be "bidders & buyers" out there that will make mistakes and realize some outcry sins! Forgive all Ebay sins and you will be rewarded with happy, repeat customers!

 


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