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So even though the store was 'technically' still open, the existing customers would make it so an additional customer would throw them past the time they could go home. Was this a reasonable rule? Believe me I left there with the intention of NEVER coming back! Walking into a business a few minutes before closing time will give you great insight into how much you are valued as a customer and a human being. But of course you know I am going to challenge you to look at the messages you give your customers. Article: While visiting my son in Chicago, I went to a Cingular wireless store in his neighborhood to get some help with his phone. The store I walked into was perfective in 5 minutes. I was welcomed into the store like a long lost friend. I explained what I needed (which took a lot of ingenuity and patience) The customer service representative was amazing. He figured out how to fix the problem. This was NOT a quick fix at all. He needed to remove a sim card from his telephone and put it my son's phone and then switch it back again. This took a few switches to get it right. All the time he was smiling and chatting. It was now 15 minutes out for and I was feeling guilty. rear all I hadn't my phone from this store, nor was it likely that I would in the future. When I said 'Thanks, but I can see I am keeping you from last stage up and going home.' He let me know that terminal time was when everyone in the store had their issues resolved. WOW!!! And he meant it! We stayed there for at least 30 minutes past perfecting time. And I wasn't the only customer still there. His manager was setting up an approbation for collateral customer. Again, he was smiling and perfectly happy to be helping his customer. So what impact did that have on me and how I viewed Cingular? Simply put it made me want to buy from this store specifically, but it had a more global impact. It made me glad that I was a Cingular customer (not something that I steadfastly feel.) Two days ago I had a very different experience. I went into a store that was part of a chain. It was 6:57 and the store undisclosed at 7:00.There were four other customers in line. I was greeted with 'We are mean now! You have to leave!' 'WHAT???' I thought. I still have 3 minutes time left. The manager explained that when they were through 'dealing' with the customers that were priorly in que that it would put them PAST their discontinuation time. So even though the store was 'technically' still open, the existing customers would make it so an else customer would throw them past the time they could go home. Was this a reasonable rule? Perhaps, it would be considered reasonable if you were an employee-centric business. I am not sure however you can grow a metier present-time employee-centric in THIS manner. As a customer I would be more understanding if you said to me; 'I am so sorry, my kid is sick and I have to get home to take care of him.' Then I have the greatest of party generous and saying 'no problem.' But telling me to leave was simply enforcing a rule for rules sake. It said to me that as your customer I have no value. suspect me I left there with the intention of NEVER emergence back! Walking into a racket a few minutes to the front consummative time will give you great insight into how much you are valued as a customer and a human being. But of course you know I am going to face with you to look at the messages you give your customers. How do you act when your customers come in at the last minute? If you want to keep them proximate back and telling their friends and family regarding you, you need to welcome your customers whenever they show at your business.
Company > Careers @ Bit9
Careers @ Bit9Regional Account Manager (Mid-Atlantic)
Job Summary:
The Regional Account Manager is responsible for identifying, developing and closing new business and expanding revenue with established customers within an assigned territory.
Essential duties & responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential responsibilities include:
Exceed booking and revenue quota targets
Target and gain access to decision makers in key prospect accounts
Develop and execute account strategy for major accounts and opportunities as per territory assignment
Establish access and relationships with key decision makers, typically at the CIO and CSO level
Work cooperatively with Bit9 Marketing to create visibility with target accounts and drive engagement of target prospects at both the individual contributor and executive level
Work cooperatively with Bit9 partners to leverage their established account presence and relationships
Qualify and understand prospect security priorities and provide compelling presentations of Bit9 solutions
Manage demonstration and evaluation activities with the help of the Technical Account Management team
Work cooperatively with Inside Sales to maximize territory productivity
Capture, maintain, and disseminate accurate and relevant prospect information using Salesforce.com
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