Clear Up Blurry Communication



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Summary:
I asked people to write a list of simple words, such as often, sometimes, never, and usually. We were amazed because we assumed everyone in the room put about the same meaning on those simple, everyday words. Make your communication clearer by using numbers in place of words, illustrating with specific examples, and asking clarifying questions.
Article:

One of the top soak companies in stateside is a consulting encumbrance of mine. However, during a seminar for a bindery management team, we were jolted by a “communication wake-up call.” We discovered that even though co-workers speak the same words, they don’t screw up the same meanings. Here’s what happened. I asked people to write a list of simple words, such as often, sometimes, never, and usually. Then I asked them to put a percentage value next to each. For example, if I say, “He is often late for meetings,” what does often mean? 10% of the time? 50%? 75%? Etc.

The range of answers was amazing. Often went from 5 to 97%. Sometimes was 20 to 80%. Even never was 0 to 100%, with a fourth of the people saying it was somewhere in-between! We were enraptured seeing that we spurious everyone in the room put in relation to the same meaning on those simple, everyday words. ex post facto all, this was the management team and they worked intently together. I’ve lead this exercise with over 200 groups working in offices, factories, hospitals, education, sales situations, even government. Incredibly, the results are wide-ranging, even amidst well-educated people who chorus regularly with each other.

What does this mean to you? It’s helpful to keep this spreading phenomenon in mind when you speak with customers, make presentations, compose e-mails, memos, reports, instructions, or ask for assistance. Make your agglutination clearer by using numbers in place of words, illustrating with specific examples, and suit definitive questions. Define critical terms and spell out expectations. It’s smart to recognize that we may speak the same words but not say the same things.



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